Refund policy

Returns, Exchange, Cancellation and Refund Policy

A) Returns and Exchange

All Products are non returnable once purchased.

In following exceptional cases, an exchange shall be processed by us:

a)      Damaged product delivered : If product/s delivered was/were damaged in transit, then you can email us at wecare@acharooz.com within 24 hours of receiving it, also attach a picture on email of received product/s as proof. We shall process the exchange after satisfactorily evaluating the attached picture and communicating on phone with you.

b)     Wrong product delivered: If the product/s delivered is/are not the same that you had ordered, an email needs to be sent within 24 hrs of you receiving the product to wecare@acharooz.com. Also the product must not be tampered with and must be in same unused condition as it was delivered. Please attach a picture on email of received product/s as proof. We shall process the exchange after satisfactorily evaluating the attached picture and communicating on phone with you.

In an exceptional case, where we run out of stock of the product which needs to be dispatched as an exchange, then we shall notify you on email, after which we shall refund you within 10 working days, to the original mode of payment used for the order.

B) Cancellation

In case you wish to cancel after placing the order, please mail us , strictly within one hour of placing the order to wecare@acharooz.com. Refund for cancelled orders will be processed within 10 working days. Such payment shall be made to the original mode of payment used for the order.

C) Refund Policy

 We only refund if the order is cancelled within one hour of placing order as mentioned in “ Cancellation clause”  OR in case we run out of stock of the item which is to be dispatched as exchange as mentioned in “ Returns and Exchange “ clause.